6606 Folsom-Auburn Road Suite 8
Folsom, CA 95630
(916) 936-4520
info@thepilatestwist.com


Policies

We don't love tons of policies, but as a studio based on building better lives and respecting others, we need to have a few...

  • All sessions are 55 minutes - they start and end at the scheduled time.
  • 12-hour cancellation is required to avoid being charged in full for the scheduled session or class.  This policy is strictly enforced out of respect for our teachers' time and students on the waitlist.  We will make exceptions for true emergencies, but it will otherwise be charged as if you had attended.
  • A no-show/late cancellation is assumed if you have not arrived or called 15 minutes after the start of your scheduled session or class.  
  • We keep a waitlist for classes because other students sometimes cancel.  If a class is full, please put yourself on the waitlist, and we will email or call you if a spot becomes available.
  • All session and class packages are non-refundable.
  • Packages expire 1 year after the date of purchase.  Extensions will be considered on an individual basis.
  • You will be charged for returned checks to cover bank fees.
  • If you have had a major injury, illness, or surgery in the past 12 months, we require a written release to exercise from your treating physician.
  • Please wear appropriate attire - comfortable, non-restrictive clothing with proper undergarments.
  • Please refrain from wearing perfume or scented lotions.
  • Please do not eat or chew gum during your workout.
  • We communicate primarily by email.  This is how we will send schedule notifications, receipts, newsletters, special offers, etc.  Please make sure we have your current email address, and add info@thepilatestwist.com to your address book to prevent our emails from ending up in your spam folder.  If you prefer to not receive emails from us, please let us know, and we will remove you from our list and communicate by phone.
  • We always respect your privacy and will not share or sell your information.